Latest Sparrow News
Listening, learning and improving: our 2025–26 complaints report
Thursday, 06 August 2026
We received 69 Stage 1 complaints this year, down 36% on last year, and responded to 94% of complaints on time. Response times improved at both stages.
Share your shared ownership story
Thursday, 23 July 2026
We're inviting our shared owners to share their experiences – because no one is better placed to explain what shared ownership is really like than the people who live it every day.
Customers help shape a better welcome at Sparrow
Tuesday, 14 July 2026
Moving into a new home is a big moment. In June, Sparrow brought together a group of customers to talk about their first weeks and months as shared owners – to hear directly what worked, what didn’t and what could be better.
Our annual satisfaction survey is coming
Tuesday, 23 June 2026
Every housing provider carries out this annual survey using the same set of questions. It’s run independently, so you can give honest feedback about your experience.
Our first year of Tenant Satisfaction Measures - what we’ve learned
Thursday, 18 June 2026
Every year, the Regulator of Social Housing asks housing providers to survey customers using a standard set of questions known as Tenant Satisfaction Measures (TSMs). The results provide a clear and consistent picture of performance across the sector.
Changes to the Sparrow Shared Ownership Board
Friday, 29 May 2026
Sparrow marks a new chapter with the appointment of Neil Morrison to its Board. Sarah Wall steps back after playing a pivotal role in shaping the organisation’s foundations.