Latest Sparrow News
So, what makes feedback worth giving?
Friday, 25 September 2026
Nine shared owners spent an evening telling us how we should listen, respond, and show that their views have made a difference.
David Avery to step down as Chair of Sparrow Shared Ownership
Monday, 21 September 2026
David Avery will step down as Chair of the Sparrow Shared Ownership Board in January 2027, having overseen the organisation's launch, transition to a fully in-house operation, and first regulatory judgement.
Listening, learning and improving: our 2025–26 complaints report
Thursday, 06 August 2026
We received 69 Stage 1 complaints this year, down 36% on last year, and responded to 94% of complaints on time. Response times improved at both stages.
Share your shared ownership story
Thursday, 23 July 2026
We're inviting our shared owners to share their experiences – because no one is better placed to explain what shared ownership is really like than the people who live it every day.
Customers help shape a better welcome at Sparrow
Tuesday, 14 July 2026
Moving into a new home is a big moment. In June, Sparrow brought together a group of customers to talk about their first weeks and months as shared owners – to hear directly what worked, what didn’t and what could be better.
Our annual satisfaction survey is coming
Tuesday, 23 June 2026
Every housing provider carries out this annual survey using the same set of questions. It’s run independently, so you can give honest feedback about your experience.