What customers ask us about most
Owning more of your home is called staircasing. The bigger your share, the lower your rent. You can buy more whenever you're ready - there's no pressure to staircase, and no rush. We offer a free estimate of the value of your home, so you can see what the cost would be before committing to anything.
Just like any other homeowner, you’re responsible for the inside of your home. That covers everything from a leaky tap to repainting a wall, repairing broken appliances, or replacing a worn carpet.
What we look after depends on where you live. If your home is in a block of flats, we take care of the shared parts of the building - communal stairwells, hallways, lifts, and the front entrance. Those repairs are covered by your service charge.
We believe that we should make it as easy as possible for you to make changes to your own home. Most things like painting, hanging shelves, decorating a room your way, you can do without asking us. For larger or structural changes, we’ll work with you to make things as straightforward as possible. We’ll help remove unnecessary barriers, while making sure the right permissions and paperwork are in place — especially important if you decide to sell in the future.
Your service charge covers the cost of looking after the parts of your home Sparrow (or a third-party) is responsible for. This covers things like grounds maintenance, communal repairs, and building insurance. We'll always be clear about what you're paying for, when and why it may change, and how to see a statement. No surprises.
We're Sparrow.
Shared ownership is a way into a home of your own without the kind of deposit the open market expects. You buy a share of the property and pay subsidised rent on the rest. It's somewhere you can settle in, decorate, and stay for as long as you want.
Our job is the bits you can't do on your own - helping you buy more shares when you're ready, communal repairs if you live in a flat, long-term lease questions, and being there when something needs sorting.
My Sparrow
Your home, at your fingertips. Sign up for the My Sparrow customer portal to check your rent account, buy more shares through staircasing, or raise a communal repair.
Fire safety
Sparrow flats follow a Stay Put policy. We check fire equipment regularly, carry out monthly safety inspections, and keep communal areas clear so they are safe in an emergency.
The people we share homes with.
Sparrow is here to give more people a way into a home of their own. We're new, and we know the proof is in how our customers feel. So, we asked them...
"At 23 years old, shared ownership gave me the opportunity to buy a home by myself, something I never would have been able to do otherwise. It really is a game changer." - Lauren from Derby
"Sparrow's customer service team have always been really helpful if I've had a question. Sam is a credit to you, she is fab and super helpful." - Kerry from Crewe
"I do love all the aspects of my home that I've created with my fiancée." - Brandon from Preston
Latest Sparrow News
Fire safety outdoors: simple ways to stay safe in the sunshine
Thursday, 09 April 2026
As the weather warms up, many of us are spending more time outdoors. So, it’s a good moment to share a few reminders about fire safety in and around your home. A little care today helps protect everyone.
Welcoming two new members to Sparrow’s Customer Scrutiny Panel
Wednesday, 08 April 2026
We received 176 applications from across England, reflecting a strong appetite for meaningful involvement in shaping Sparrow’s services and future direction.
We’re improving the way we keep you informed
Monday, 02 March 2026
Shared ownership should feel clear, fair, and easy to navigate – and that’s exactly what we’re working towards.