Don’t miss a thing – improved updates from Sparrow

We’re improving the way we communicate with you, making it simpler to get the information you need at every stage of your journey.

More helpful text message updates

From now on, you can expect to receive more text messages from ‘Sparrow SO’. These short, timely updates will help you stay on top of important actions, reminders, and alerts - without needing to dig through documents or emails.

From quick nudges to keep things moving to prompts for the next step, texts will make everyday interactions easier.

Clearer information for complex processes

Some parts of shared ownership — like selling your shares or buying more of your home — can feel complicated. We’re introducing new, dedicated information sheets to guide you through these processes step‑by‑step.

Our aim is to make things simpler, reduce uncertainty, and help you feel confident about every decision.

More updates by email

We’ll also be sending more information and updates by email. These messages are designed to keep you fully in the loop on key topics, including:

• Repair responsibilities — so you know who does what

• Safety information — clear guidance to help keep you and shared spaces safe

• Important changes or updates that could affect your home, rent, or service charges 

Why we’re doing this

Keeping you informed is a core part of how we deliver excellent service and build long‑term trust. These improvements mean:

• clearer communication

• more transparency

• better support throughout your journey with Sparrow

It’s all part of our commitment to making shared ownership work for you — giving you a way in today, and a way up for tomorrow.