Your Sparrow shared ownership services

The team at Sparrow Shared Ownership (Sparrow) is now providing your shared ownership services, taking over from Sage Homes. We’re excited about working closely with you and supporting you on your home ownership journey.

Manage your home with your new Sparrow customer portal

Whether you need a communal repair, want to make a payment, or need to get in touch about anything else, the best way to do it is by using your Sparrow customer portal. It's a safe and secure online service, developed with the help of Sparrow customers like you. You can access it 24/7 from your computer, tablet or phone and can also use it to set up Direct Debits, report issues or book a time to chat with one of our team.

GETTING STARTED

We’ve sent you a link by email, so you can click straight through to activate your account. If you’ve not received your link or can’t find it don’t worry you can still access the portal (see below).

HOW TO ACTIVATE YOUR ACCOUNT

To activate your account, just click the link we sent (or choose the ‘Forgot password’ option). You’ll need to use the email address that we use to contact you and your date of birth.
When you’ve entered your details you’ll be sent an 8-digit alpha-numeric verfication code to use, to complete the activation.

Image of the Sparrow customer portal on a mobile device

Making your payments

You need to make sure the rent (on the part of your home you don’t own) is paid to us. If you pay by Direct Debit already, you don’t need to do anything – we’ll take care of everything. If you pay another way, take a look at the section below for more information.

DIRECT DEBIT

If you already pay by Direct Debit, we’ll automatically switch your Direct Debit to Sparrow, using our new provider, Allpay.
This change won’t affect your service. The word ‘Allpay Ltd’ will appear on your bank statement instead of ‘Sage Homes’. Your payments will continue to be protected by the Direct Debit Guarantee.

If you didn’t pay Sage Homes by Direct Debit but would like to start to pay Sparrow by Direct Debit, it’s easy. You can activate your Sparrow customer portal account, log in and set up a Direct Debit.

USING A DEBIT OR CREDIT CARD

If you currently pay by debit or credit card through My Sage Home, you’ll need to change the way you pay, as you no longer have access to My Sage Home. Instead, you’ll need to call us on 0204 524 5200

BANK TRANSFERS/STANDING ORDER

If you pay by bank transfer or Standing Order, you just need to continue making these payments as normal to the same bank account. But why not set up a Direct Debit, making sure you never miss a payment in future? Do it once – and forget about it. Please see the Direct Debit section above for more info.

Outstanding enquiries with Sage Homes?

COMPLAINTS OR ANTISOCIAL BEHAVIOUR QUERIES

These have been passed to our specialist teams to pick up automatically. 

REPAIRS

We’ll take care of all communal repairs reported from now on. Sage Homes will finish any repairs they’ve already started. However, if you have any questions about those repairs or need to rearrange appointments, just get in touch with us.

ANY OTHER ENQUIRIES

Sage Homes has given us a full handover of any of your other existing enquiries and we’ll manage these now. Please bear with us while we get started – we may ask you the same question more than once, and we appreciate your patience with this. If you haven't had an update from us by 2 June on an existing query, please do get in touch.

How to contact us

The best way to get in touch with us will be through the Sparrow customer portal. Alternatively, you can:

Legal notice

As of Monday 19 May 2025, Sparrow Shared Ownership took over the management of your home from Sage Homes. Sparrow Shared Ownership remains your landlord and the freehold owner of your home.

In line with section 3 of the Landlord and Tenant Act 1985 and section 48 of the Landlord and Tenant Act 1987, we’re legally obliged to inform you that Sparrow Shared Ownership is your landlord. As of 19 May 2025, our address for the purposes of serving notices (including notices in proceedings) and all correspondence is: 

Sparrow Shared Ownership Limited 
4th Floor, 241 Southwark Bridge Road
London, SE1 6FP

Making our services and communications work for you

If you need us to make reasonable adjustments so you can get the most from your home, our services or our communications, we want to help.

Please let us know what you need by: 

For example, we’re happy to provide documents in alternative formats (like braille, large print, translations or audio) or adapt the way we do things for customers who need help to access our services physically, because of a learning difficulty, or a difficult situation at home.