Make a complaint

Sparrow is committed to providing a consistently high quality of customer service. If you think we’re not living up to these high standards, you can let us know through the Sparrow customer portal, or emailing enquiries@sparrowsharedownership.co.uk  

If you would prefer to write to us, please email enquiries@sparrowsharedownership.co.uk

or send your letter to the following address: 

Sparrow Shared Ownership Homes, 241 Southwark Bridge Road, London SE1 6FP

Taking your complaint further

You can also contact the Housing Ombudsman Service at any time or if you’ve been through our complaints process and are still unhappy. This is a free and impartial service, set up by law to resolve disputes involving tenants/leaseholders and registered providers. Contact the Housing Ombudsman Service in three, easy ways: 

  1. Email info@housing-ombudsman.org.uk

  2. Call them on 0300 111 3000

  3. Write to them at Housing Ombudsman Service, PO Box 1484, Unit D, Preston, PR2 0ET 

Keeping ourselves accountable 

Sparrow (until recently Sage Housing Limited) is a member of the Housing Ombudsman’s Scheme and abides by its code, making sure we stay accountable for the work we do and decisions we make. You can read our self-assessment against the Housing Ombudsman's Code here and our Annual Complaint Performance and Service Improvement Report, please note this link takes you to the Sage Homes website.

You can use this link to read our Complaints policy.